Faculty

About

Dr. Joby Joy is an Assistant Professor at SCMS Cochin School of Business. She has a Ph.D. in Management from Bharathiar University. Prior to her career in academics, she worked as Assistant Manager (Non Motor Underwriting) in a reputed General Insurance Company for nearly six years.

Educational Qualification

• Ph.D. in Management (Bharathiar University)
• MBA (University of Madras)
• BSc.(Bharathiar University)
• Licentiate in General Insurance (Insurance Institute of India)

Employment History

• Assistant Professor, SCMS Cochin School of Business (Re-joined in September 2015)
• Assistant Manager, Non Motor Underwriting, Bajaj Allianz General Insurance Company Limited (July 2014 – September 2015)
• Assistant Professor, SCMS Cochin School of Business (September 2009 - July 2014)
• Senior Executive –Underwriting, Bajaj Allianz General Insurance Company Limited (June 2004 - September 2009)

Key Responsibilities Held

• ISO Internal auditor at SCMS since 2009
• Faculty Coordinator - Alumni affairs of PGDM
• Faculty coordinator - Endeavor, The Entrepreneurship Club at SCMS
• Faculty coordinator - Swara, The Women’s Club at SCMS
• Part of NIRF and NBA accreditation team
• Part of the mentoring core committee at SCMS

Teaching and Research Interests

• Business Research
• Insurance
• Services Marketing and Subjects under General Management Stream

Publications

• Joy, J. (2019). The impact of RSBY-CHIS on utilisation of Healthcare Services in Kerala. Kerala State Planning Board.
• Joy, J., & Jisha, J. (2018). An Empirical Investigation of Service Quality Gaps in NBFCs using SERVQUAL Model. Pacific Business Review International, 10(7).
• Joy, J., & Jublee, D. (2018). Determinants of lapsation in Health Insurance: An Empirical Analysis of the Customers' Perspectives. International Research Journal of Business and Managemenent, 11(3).
• Joy, J. (2016). Rashtriya Swasthya Bima Yojna - A boon for the rural populace. GE-International Journal of Management Research(Special Issue).
• Joy, J. (2013). Alarming attrition rates : An exploration of the employees' perspectives. Pratibimba, 13(1).
• Joy, J. (2013). Alarming attrition rates : An exploration of the employees' perspectives. Pratibimba, 13(1).
• Joy, J. (2011). Fire Insurance: The Indian Context. NIET Journal of Management, 3(1).
• Joy, J. (2010). Engineering Insurance in India – Still Waiting for the leap. The Journal of Insurance Institute of India, 36(1).

Achievements

• 'Principal Investigator' of the evaluation study funded by Kerala State Planning Board on the Government Health Insurance Schemes in Kerala.
• Recipient of ‘Bajaj Allianz Excellence Award’ in South India in the field of Underwriting, during the year 2009.

Conferences

• Dhanam BFSI Summit held on February 27, 2020 at Hotel Le Meridian, Kochi organised by Dhanam Publications Private Limited
• The Annual National Management Convention held during February, 19-20, 2020 at Hotel Le Meridian, Kochi, organised by the Kerala Management Association
• Malayala Manorama Budget Lecture at Hotel Le Meridian, Kochi on 6th February 2020
• Short Term Course on Research Methods in Social Sciences held during November, 27-30, 2019 at Government College, Thripunithura, Kerala, organised by the Departments of Commerce, Economics and Statistics
• NIRF 2020 Workshop held on November 21, 2019 at Renewal Centre Kaloor, Kochi organised by Marian College, Kuttikkanam in association with the Institute for Academic Excellence, Hyderabad
• Women in Business 2019 Conference held on September 21, 2019 at Hotel Monsoon Empress, Kochi organised by TiE Kerala
• Dhanam Banking and Finance Summit held on February 26, 2019 at Hotel Le Meridian, Kochi organised by Dhanam Publications Private Limited